Service Booking Admin

We are seeking for a Service Booking Administrator for our prestige client based in Manchester. This is a great opportunity for someone with excellent customer service skills. You will be working directly in the service department, booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any queries.

This is Monday till Friday work with 8.30am - 5.00pm hours

Duties will include:

• Ensure that all reception booking procedures are carried out and maintaining a steady flow of available work through the workshop.
• Checking the online service system and any direct email booking requests and make the necessary bookings and confirm customer's appointments.
• Responding to incoming service related calls, provide advice to customers and arrange bookings.
• Making follow up calls after service visit.
• Calling lapsed customers and chasing service reminder bookings.
• Assisting the Service Advisors as and when required to carry out administration tasks.

Our client is interested to meet with enthusiastic individuals with a strong focus on customer care. Although working knowledge of motor trade sector is not essential candidates should have basic understanding of the industry or some working knowledge of a busy dealership.

Desired skills:

• A strong customer focus
• Ability to work under pressure
• Basic understanding of how a vehicle works
• Ability to negotiate and influence situations
• Previous experience in customer service role
• Computer literate and experience of Kerridge software systems desirable
• Excellent communication skills
• Good administration and organisation skills

Our client is looking to offer a highly competitive salary.

If this is something you are interested then please send your CV to Anna Janiszewska now